SM Forum – Taking ITIL 4 to the next level

Since its introduction a little over two years ago, ITIL 4 has pushed back the boundaries for service management, offering a broad new focus on stakeholder value, high-velocity IT, and digital and IT strategy, with the Service Value Chain and Guiding Principles at the heart of the guidance. This Service Management Forum brings together some of the leading members of the AXELOS team to share their insights into the next steps with ITIL 4. 

SM Forum – ITOM, AIOps and ITSM

There is growing interest in the ways that ITOM underpins ITSM, providing the supporting infrastructure of asset, configuration, security and availability management on which IT services depend. During this event we’ll discuss ways that service and operations management can and should inter-relate.

Online Member Meet-up

Building on the format of our ever popular Member Meet-ups, this online event will include a presentation from Emily Bristow, titled ‘Intelligent Automation 101’, followed by Oliver Tanner & Marouane Mraihi from ServiceNow discussing ‘Artificial Intelligence and Machine Learning in ITSM’.


My AI is Better than Yours

It seems like Artificial Intelligence (AI) is suddenly everywhere, from phones to cars to kitchen appliances. If it performs calculations – it’s AI. We’ve already been through three “AI winters” in the past 70 years – yes, our obsession with AI is that old – where the hype did not match the expected outcomes. Are …

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