ITIL

Roman will share an update on the future direction of ITIL in 2026 and beyond. He will explore how the framework is evolving to meet the needs of today’s digital‑first and AI‑enabled environment, ensuring it remains relevant, practical, and forward‑looking. Roman will also highlight how ITIL is being strengthened to provide a fully holistic, end‑to‑end operating model that reflects the way modern professionals and organisations collaborate, innovate, and co‑create value both now and in the years ahead.