Bringing the two worlds of Service Desk and ITIL together, this webinar will reflect on BT Enterprise's journey over the last 2 years in getting these practices under one umbrella with great success.
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Bringing the two worlds of Service Desk and ITIL together, this webinar will reflect on BT Enterprise's journey over the last 2 years in getting these practices under one umbrella with great success.
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This session focuses on the critical value component of “Alignment”, extracted from the acclaimed book, “The V*A*L*U*E Formula”, which introduces and explains a fundamental model to help organisations maximise their stakeholder value.
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