In this Sector Spotlight, we focus on cyber and other potential sources of major incidents and consider the best ways to protect our leading educational institutions going forward.
This sector spotlight offers three different perspectives from government departments looking to streamline their current IT service management assets, re-using service components in an agile environment, and putting the right governance in place to manage the next stages.
Few industry sectors have felt the impact of a changing business world as much as financial services. In this Sector Spotlight, we focus on some of the key issues and challenges confronting our banks and building societies as they fine-tune their ITIL 4 services in an agile, cloud-based world. In all three of our featured […]
Modern higher education institutions are complex bodies with numerous departments, student groups, administrators, shared services and alumni organisations sharing hundreds of applications and legacy systems. This can result in inconsistent service experience across campus, longer wait times, lower CSAT and user dissatisfaction, compounded by funding issues and competitive pressures.
This sector spotlight highlights some of the most exciting initiatives underway within NHS England and Digital Health and Care Wales, focusing on service desk communities, user-centred design, and working with product teams to deliver new and uplifted services.
Few industry sectors have felt the impact of the changing business world as much as financial services. In this sector spotlight, we focus on some of the key service management opportunities and challenges facing our banks and financial institutions as they embrace artificial intelligence and digital transformation, respond to the requirement for DORA compliance and […]
This SM Forum views ESM from a number of different perspectives, to help participants understand what it really means to apply service management best practice where it’s needed most. Bringing together practitioners with ESM experience in various industry sectors, it offers a excellent opportunity to review and discuss the key issues involved.
This SM Forum offers a very practical view of ITAM, with two case studies that demonstrate the essentials of asset management at different levels of maturity. The event also considers the current state of ITAM within the broader service management environment, and looks at the latest developments in ITAM tooling.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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