Online Masterclass – Enterprise Service Management
This interactive event will provide actionable and practical guidance for establishing good Enterprise Service Management within an organisation.
£295
10 events found.
AI
Events
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Online Delivery
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Online Masterclass – Kanban for ITSM
Online DeliveryIn this interactive masterclass we will not only discuss what Kanban is, how it compares to other management tools, and how it is practiced; we will also help you understand who you are, where you are within your organisations network of services, and what you can do there to improve your service performance and your organisations fitness for purpose.
£295 -
Online Masterclass – Configuration Management
Online DeliveryThis interactive Configuration Management masterclass addresses the key linkages between service management and configuration management. What a holistic configuration management process looks like and how to implement an effective configuration management practice in your organisation.
£295 -
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Online Masterclass – Enterprise Service Management
Online DeliveryThis interactive event will provide actionable and practical guidance for establishing good Enterprise Service Management within an organisation.
£295 -
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The ServiceNow Strategy Simulation: Orchestrating Outcomes for your Enterprise
Online DeliveryFacilitated by our delivery partner SXP, the ServiceNow Strategy Simulation recreates a complex enterprise e‑commerce business model that immerses participants in the challenges and opportunities faced by ServiceNow customers and prospects.
Free -
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Online Masterclass – Configuration Management
Online DeliveryThis interactive Configuration Management masterclass addresses the key linkages between service management and configuration management. What a holistic configuration management process looks like and how to implement an effective configuration management practice in your organisation.
£295 -
Online Event – AI in ITSM: Ready or not, it’s here – Lunch & Learn
Online DeliveryAI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
Free -
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Online Masterclass – Kanban for ITSM
Online DeliveryIn this interactive masterclass we will not only discuss what Kanban is, how it compares to other management tools, and how it is practiced; we will also help you understand who you are, where you are within your organisations network of services, and what you can do there to improve your service performance and your organisations fitness for purpose.
£295 -
Lunch & Learn – AI in Problem Management: Turning operational data into actionable problem insights
Online DeliveryProblem Management has always been about moving beyond individual incidents to understand why issues occur and how to prevent them from happening again. As IT environments become more complex and generate increasing volumes of operational data, AI and modern observability capabilities are creating new opportunities to strengthen this practice.
Free -
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Lunch & Learn – AI in Incident Management: Detect earlier. Diagnose faster. Resolve smarter
Online DeliveryAI has the potential to significantly improve how organisations detect, manage and resolve incidents — but its success depends on strong incident management practices and well-structured operational data.
Free