This AI readiness workshop will help to ensure you are in the best possible position to maximise the Return On Investment from your AI implementation, whether that be a chatbot or ITSM tool functionality.
This SM Forum views ESM from a number of different perspectives, to help participants understand what it really means to apply service management best practice where it’s needed most. Bringing together practitioners with ESM experience in various industry sectors, it offers a excellent opportunity to review and discuss the key issues involved.
This SM Forum offers a very practical view of ITAM, with two case studies that demonstrate the essentials of asset management at different levels of maturity. The event also considers the current state of ITAM within the broader service management environment, and looks at the latest developments in ITAM tooling.
This interactive event will provide actionable and practical guidance for establishing good Enterprise Service Management within an organisation.
In this interactive masterclass we will not only discuss what Kanban is, how it compares to other management tools, and how it is practiced; we will also help you understand who you are, where you are within your organisations network of services, and what you can do there to improve your service performance and your organisations fitness for purpose.
This interactive Configuration Management masterclass addresses the key linkages between service management and configuration management. What a holistic configuration management process looks like and how to implement an effective configuration management practice in your organisation.
This interactive event will provide actionable and practical guidance for establishing good Enterprise Service Management within an organisation.
Facilitated by our delivery partner SXP, the ServiceNow Strategy Simulation recreates a complex enterprise e‑commerce business model that immerses participants in the challenges and opportunities faced by ServiceNow customers and prospects.
This interactive Configuration Management masterclass addresses the key linkages between service management and configuration management. What a holistic configuration management process looks like and how to implement an effective configuration management practice in your organisation.
AI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30
