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Experience Management & XLAs - open to all and FREE for itSMF UK members, join us on the 4 July at Mercedes-Benz World for XLA24!
Free
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This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
£295
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Join us at Alton Towers Hotel, to experience rapid change in a safe, simulated environment, whilst deploying technologies, improving processes and achieving success.
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ITIL 4 has brought the concept of value streams in the centre of service management. Indeed, service management practices only create value in the context of organization-wide value streams, never in isolation.
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