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2 events,
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Asset management is something that organisations everywhere struggle with. What structures have been put in place that can help us get to grips with this ? What works in translating it from theory into practice. Join us on this in person event and find out how!
Free
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This masterclass covers key elements of sustainability, as can be applied to service management including presentations and discussions in groups to review definitions and applications of sustainability.
£295
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1 event,
Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!
£295
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Service management as a profession is often overlooked alongside more familiar job choices. As the function that manages the delivery of IT services (and increasingly other business services) to customers, it attracts individuals from a range of backgrounds, developing their knowledge and expertise in such areas as change enablement, incident and problem management, service design, […]
Free
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1 event,
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
£295
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1 event,
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This webinar will break down the definition, value, and foundations of digital trust to help better understand how it is a key outcome of good cybersecurity and privacy.
Free
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1 event,
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This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
£295
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1 event,
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This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
£295
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1 event,
Availability and Capacity Management are often overlooked and undervalued within an organisation. This event will focus on the areas you need to consider in making sure that your business can maintain its IT operations and yet still grow when needed without any surprises.
£295
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1 event,
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If you don’t understand leverage, you’re probably working too hard. Join this enlightening session to learn how to leverage your way to greater value.
Free
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Few industry sectors have felt the impact of a changing business world as much as financial services. In this Sector Spotlight, we focus on some of the key issues and challenges confronting our banks and building societies as they fine-tune their ITIL 4 services in an agile, cloud-based world. In all three of our featured […]
Free
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As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.
£295
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This masterclass follows on from the Introduction to XLAs masterclass and is a hands-on practical session designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.
£295
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FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30