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Our next free member event in the North will take place on 11th December and includes topics such as SIAM and Service Design. Join us to meet with fellow practitioners and discuss key service management issues.
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ISO/IEC 20000 is a standard for service management that can be applied to IT and non-IT services. In this workshop, ISO/IEC 20000 guru Lynda Cooper reviews the third edition of the standard, and explains why certification makes such a difference to today's service-focused organisations. |
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