FULLY BOOKED. This special one-day seminar, kindly sponsored by Forrester Research, offers a chance to hear about the new ITIL 4 Foundation content and future directions from members of the authoring team, ITIL publishers, and industry analysts.
To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations – attend this event.
Our next free member networking event in the South West & Wales, focused on designing your operating model and making the future if ITSM relevant, will take place at Hewlett Packard Enterprise offices on 21st March 2019.
Our next free member networking event in Northern Ireland, focused on continual service improvement, will take place at the Allstate offices in Belfast on 29th March 2019.
This special one-day seminar offers a chance to hear about the new ITIL 4 Foundation content and future directions from members of the lead authoring team, including Barclay Rae, Stuart Rance and Akshay Anand, plus other industry analysts.
This event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.
Implementing streamlined and holistic information management systems is essential to the smooth delivery of modern businesses’ interconnected services. Learn how to transform the way an enterprise manages its data – with the mission to enhance business performance and value.
Providing great customer service in a technical environment demands a unique blend of skills – it’s not enough simply to possess the technical know-how. This masterclass aims to create the genuine willingness and desire to do the best for each customer, however challenging the situation!
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
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