Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
In this session we will discuss how we can measure the value that Problem Management brings to our organisation, and if there are lessons we can learn and apply to other IT Service Management Processes.
Join us for an insightful morning as our guest speakers and hosts delve into the transformative potential of Artificial Intelligence (AI) in Enterprise Service Management (ESM). Jaro Tomik, Chief Technologist at CDW, will explore how AI is revolutionising business operations and customer service. Highlight key use cases such as self-service virtual agents, major incident detection, […]
Join us for this lunch and learn session where we’ll be covering why do we need Capacity & Performance Management if our Cloud solution automatically flexes
Join us for an insightful webinar, where we’ll dive deep into how IT Service Management (ITSM) can become a game-changer in your organisation's Digital Transformation journey. We’ll explore how ITSM can move beyond its traditional operational role to become a powerful strategic partner, driving innovation and aligning IT with your core business goals.
Focusing on health and wellbeing at work is essential for maintaining a balanced and productive life. This event will focus on topics such as burnout recovery, menopause and mental health, and stress management techniques, all of which are crucial for anyone navigating the modern workplace.
This masterclass follows on from the Introduction to XLAs masterclass and is a hands-on practical session designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.
Join us as part of the Armed Forces Community of Practice (COP) — whether you're an existing member or new to our group — as we look ahead to what 2025 has in store.
Join us for an insightful webinar on PeopleCert’s Accredited Tool Vendor (ATV) Programme, designed to provide businesses with a list of accredited tool vendors that create and implement ITSM tools aligned with ITIL best practices. This programme offers authoritative confirmation by PeopleCert that vendors’ teams and tools adhere to ITIL standards, instilling trust and confidence in end customers.
We are delighted to welcome Lucy Grimwade and David Barrow to our next Women in ITSM Lunch and Learn, where they will share insights from their acclaimed book, Allyship Actually – Why it’s we and not me.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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