This webinar will position FitSM in the ITSM landscape and Mart Rovers will share his experience on how to best benefit from what this freely available standard has to offer along with hints and tips - as well as highlighting some potential pitfalls you want to avoid.
The theme for our next meeting will be 'How to operate Problem Management successfully' and will include a guest speaker followed by an interactive Q&A session.
This event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.
This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
itSMF UK are delighted to welcome John Jenkins and Jim Donnelly from Allstate Northern Ireland and Chris Kingsbury from CGI as the presenters for our next online Member Meet-up event on Why have a CMDB and how do you drive value from it?
At this Design and Transition Community workshop, we will be discussing the transition of new services from On Premise based service to cloud services, using real life examples and exploring the successes, difficulties, ideas and solutions.
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Agile working is all around us and has fundamentally changed the way businesses operate and develop. But what about service management? Does it need to be agile and, if so, where do we start in creating a more agile approach to service delivery and support?
We discuss what Kanban is, how it compares to other management tools and how it is practiced. We'll help you understand who you are, where you are within your organisations network of services, what you can do to improve your service performance and your organisations fitness for purpose.
The itSMF UK Leadership Council is an initiative to bring together senior service management professionals from our member organisations, to discuss issues of common concern and help develop strategic guidance for the service management community.
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