Everything you’ve always wanted to know about process maturity assessments and IT Service Management, but were afraid to ask. The majority of us will have experienced a maturity assessment at some stage of our IT Service Management career. The assessment. The maturity score from 1 to 5. The report. Then what?
This simulation is for managers and team leads to learn what SAFe is all about and how to use it and for employees who work in teams and want to learn how to apply SAFe principles in their own work.
This webinar discusses elements of UX/CX design, customer journey mapping and experience management, as well as how to ensure that your portal is successful.
There are plenty of models for operating a Major Incident team. And no single right answer. This webinar looks at different support scenarios and shows how you can make the best decisions for your company.
An informal catch up and open discussion with Strategy and Planning chair and community members.
As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.
An informal catch up and open discussion with the Design and Transition chair and community members.
We discuss what Kanban is, how it compares to other management tools and how it is practiced. We'll help you understand who you are, where you are within your organisations network of services, what you can do to improve your service performance and your organisations fitness for purpose.
An informal catch up and open discussion with Management of Service chair and community members.
Nominations are now open for this year’s awards – further details here – and all entries need to be registered by the end of June. If you are considering making a nomination but have questions about the categories, deadlines or judging process, please join us for an informal webinar on 8th June at 12.00. After a short […]
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