ITSM26 Conference & Awards
With more than 50 presentations from across the industry plus our Professional Service Management Awards, ITSM26 offers a plethora of great content, discussions and networking opportunities.
3 events found.
Events
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Stadium MK Stadium Way West, Bletchley, Milton Keynes
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Online Masterclass – XLA Implementation and the XMO
Online DeliveryThis masterclass enables organisations to successfully measure and manage their XLAs including, when is happy, understanding sentiment, matching X-Data, O-Data and T-Data together, building dashboards and what skills and competencies are required in an XMO and on how to manage experience and XLAs. In this class we assume that XLAs have been/are soon to be designed and so focuses on the requirements to successfully implement, manage and govern experience through an XMO.
£295 -
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Service Design & Transition CoP – Designing with Clarity: Service Blueprinting in Action
Online DeliveryThis session will highlight how service blueprinting supports the creation of robust Service Design Packages, helping to ensure that services are not only designed for users but are also operationally sound and supportable.
Free
