We are delighted to welcome Lucy Grimwade and David Barrow to our next Women in ITSM Lunch and Learn, where they will share insights from their acclaimed book, Allyship Actually – Why it’s we and not me.
Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
This interactive business simulation event provides an opportunity for the theory learned during Part 1 to be applied in a realistic educational and fun environment. Step by step the team will apply basic ITSM processes and will learn how to deal with different business and IT situations.
This SM Forum offers a very practical view of ITAM, with two case studies that demonstrate the essentials of asset management at different levels of maturity. The event also considers the current state of ITAM within the broader service management environment, and looks at the latest developments in ITAM tooling.
Industry experts will present on key topics, including AI terminology, practical applications in incident management, and the impact of AI on customer experience and recruitment processes and more. This event offers a unique opportunity to gain insights from leaders in the field and network with other members.
To effectively manage the bridge communications and actions, you will learn why it’s important to separate 4 thinking processes into separate conversations and experience how to manage the visualisation of them in a 4-colour dashboard.
Reflecting on a decade of progress and challenges in Problem Management, we recognise significant strides that have been made, along with some obstacles that have been encountered. As we look ahead, we identify future directions that will shape the evolution of Problem Management.
Ahead of International Women’s Day, join the itSMF UK Women in ITSM Community at Center Parcs Woburn Forest for a day dedicated to making time for YOU. In the hustle and bustle of daily life, it’s easy to forget to prioritise ourselves – but this day is all about taking a step back and investing in your own development and growth in our industry.
Join us for an engaging and interactive debate where IT Service Management Frameworks go head-to-head.
Problem Managers are often given an impossible task and few resources. This masterclass focuses on how top Problem Managers ensure their teams work efficiently, even with limited resources.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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