XLA25 – Experience Management & XLAs
This event brings together an impressive line-up of subject matter experts who really understand what experience management means for their own organisations and for those with which they interact.
Free
9 events found.
SM Forum
Events
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Imperial War Museum Duxford Conference Centre, Duxford Airfield, Cambridge, United Kingdom
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SM Forum – Agentic AI and ITSM
Online DeliveryArtificial Intelligence is everywhere, offering opportunity and threat for businesses in equal measure. But just what does agentic AI, and the tools and practices required to manage it, really mean for service delivery and ITSM? In this SM Forum, we'll hear how to get the best out of current AI technologies and how to take an AI-driven approach to your service design and governance.
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ITIL Case Study Event 2025
British Motor Museum Conference Centre, Gaydon, Warwick, United KingdomJoin us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with Bupa, The Salvation Army, Vodafone and more.
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SM Forum: Health & Wellbeing at Work
Online DeliveryFocusing on health and wellbeing at work is essential for maintaining a balanced and productive life. This event will focus on topics such as burnout recovery, menopause and mental health, and stress management techniques, all of which are crucial for anyone navigating the modern workplace.
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Women in ITSM Community Event
Bombay Sapphire Distillery Laverstoke Mill, London Rd, Whitchurch, BerkshireAhead of International Women’s Day, Join the itSMF UK Women in ITSM Community at the Bombay Sapphire Distillery on 5th March for a day dedicated to making time for YOU. In the hustle and bustle of daily life, it’s easy to forget to prioritise ourselves – but this day is all about taking a step back and investing in your own development and growth in our industry.
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SM Forum – SIAM: directions and challenges
Online DeliveryThis SM Forum brings together a distinguished line-up of industry leaders and practitioners with experience in this area, offering case studies from different sectors. With SIAM practices shaping service delivery in many organisations, this event offers a timely and very relevant update.
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XLA26
The Belfrey Hotel & Resort Lichfield Rd, Sutton Coldfield, West MidlandsThis event offers an impressive line-up of subject matter experts who really understand what experience management means for their own organisations and for those with which they interact. Join us at XLA26 for great content, discussions and networking opportunities.
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Sector spotlight: AI and ITSM in Higher Education
Online DeliveryAI is opening up vast new opportunities for organisations across the board, but it has a distinct role to play in our universities. AI-based tooling can enhance decision making and support underlying administrative tasks in a whole variety of ways in areas such as change and incident management, while the emerging generation of chatbots offer greater productivity to academics, students and operational staff alike. This sector spotlight, sponsored by Freshworks, focuses on three universities that are taking AI in new and very exciting directions.
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ITIL Case Study Event 2026
Edgbaston Cricket Ground Edgbaston Stadium, BirminghamJoin us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the Edgbaston Cricket Ground, network with other attendees, and join us on a journey of service management improvement with Foster + Partners, BT and more.
Free
