Member meet-up – IT Service Desk: dead, alive or somewhere in between?
Explore the future of the IT service desk with Barclay Rae and Mark Temple from AI-driven evolution to 24/7 student support at the University of Glasgow.
Free
10 events found.
Member Meet-ups and Communities of Practice
Events
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University of Glasgow University Library, Hillhead Street,, Glasgow, United Kingdom
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Online Event – AI in ITSM: Ready or not, it’s here – Lunch & Learn
Online DeliveryAI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
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Service Design & Transition CoP – Making the value of Service Design and Transition visible: Reporting on process, progress and outcomes
Online DeliveryJoin us for an insightful Lunch and Learn session from DEFRA where we focus on how to effectively report and communicate the activities, outcomes and value of Service Design and Transition.
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Online Event – AI in Problem Management: Turning operational data into actionable problem insights – Lunch & Learn
Online DeliveryAI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
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Online Event – AI in Incident Management: Detect earlier. Diagnose faster. Resolve smarter – Lunch & Learn
Online DeliveryAI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
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Service Design & Transition CoP – From manual to meaningful: Embedding automation in Service Design and Transition
Online DeliveryWhether you're just starting to explore automation or looking to expand its impact, this session will offer perspectives to help you think more strategically about its role and your service ecosystem.
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Member meet-up – ITAM and AI
Cloth Hall Court Quebec Street, Leeds, Yorkshire, United KingdomOnce our controls are in and running, then we may feel that we are managing our assets and reaching compliance. But how do we get to that point? What leadership should we be providing and how do we communicate with our leaders?
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Online Event – AI in Knowledge Management: Turning knowledge into intelligence support – Lunch & Learn
Online DeliveryAI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
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Online Event – AI in Change Management: Using AI to support safer, smarter change – Lunch & Learn
Online DeliveryAI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
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Service Design & Transition CoP – Designing with Clarity: Service Blueprinting in Action
Online DeliveryThis session will highlight how service blueprinting supports the creation of robust Service Design Packages, helping to ensure that services are not only designed for users but are also operationally sound and supportable.
Free
