Online Masterclass – Post Incident Review
Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx.
£295
10 events found.
Online Events
Events
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Online Delivery
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SM Forum – ITOM, AIOps and ITSM
Online DeliveryThere is growing interest in the ways that ITOM underpins ITSM, providing the supporting infrastructure of asset, configuration, security and availability management on which IT services depend. During this event we'll discuss ways that service and operations management can and should inter-relate.
Free -
Online Masterclass – ITIL 4 in Action Simulation
Online DeliveryThis simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Free -
Community of Practice – Strategy and Planning Meeting
Online DeliveryAs the Strategy and Planning Community of Practice has agreed to develop a catalogue of Frameworks, Standards, Bodies of Knowledge and Methodologies this session will review a second draft with members.
Free -
Online Member Meet-up
Online DeliveryThis will be an interactive session covering topics such as: Is ITIL or your framework of choice still working for you? Has ITIL ever really worked? Can Enterprise Service Management really benefit your organisation or is just too difficult to make happen?
Free -
Community of Practice – Management of Service Meeting
Online DeliveryWe will be taking the opportunity to review the activities and lessons learned over the last 3 months so that the focus and format best aligns with the community requirements.
Free -
Community of Practice – Design and Transition Meeting
Online DeliveryThis meeting is a Community catch up discussing previous workshop, next steps and collaborating with other CoP's
Free -
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Online Masterclass – Service Catalogue
Online DeliveryThis masterclass will explore how to improve an existing service catalogue, or get started with a new one. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.
£295 -
Leadership Council Meeting
Online DeliveryThe itSMF UK Leadership Council is an initiative to bring together senior service management professionals from our member organisations, to discuss issues of common concern and help develop strategic guidance for the service management community.
Free -
SM Forum – Taking ITIL 4 to the next level
Online DeliverySince its introduction a little over two years ago, ITIL 4 has pushed back the boundaries for service management, offering a broad new focus on stakeholder value, high-velocity IT, and digital and IT strategy, with the Service Value Chain and Guiding Principles at the heart of the guidance. This Service Management Forum brings together some of the leading members of the AXELOS team to share their insights into the next steps with ITIL 4.
Free
