Online Events

Name: Webinar – The Experience Distortion of IT Service Management
Start: 2026-05-19T12:00:00+01:00
End: 2026-05-19T13:00:00+01:00
Location: Online Delivery

March 2026
Online Event – Home Truths: Big Projects or Continual Improvement? – Lunch & Learn

19 March, 12:00 - 13:00

Online Delivery

When we improve our own homes, we are deeply invested in the outcome. Decisions about vision, budget, disruption, sustainability and long-term value feel very real because we live with the consequences every day. This session uses the contrast between major house renovation and ongoing home improvement to explore a familiar challenge in IT Service Management: the tension between large, transformational programmes and incremental, continual improvement.

Free
Online Masterclass – XLA Implementation and the XMO

24 March, 09:30 - 16:00

Online Delivery

This masterclass enables organisations to successfully measure and manage their XLAs including, when is happy, understanding sentiment, matching X-Data, O-Data and T-Data together, building dashboards and what skills and competencies are required in an XMO and on how to manage experience and XLAs. In this class we assume that XLAs have been/are soon to be designed and so focuses on the requirements to successfully implement, manage and govern experience through an XMO.

£295
Webinar – The New ITIL Managing Professional Track: Product, Service, and Experience

25 March, 12:00 - 13:00

Online Delivery

To continue with the ITIL version 5 webinar series, we are delighted to welcome back Roman Zhuravlev, Senior ITIL Architect at PeopleCert, and Mark Smalley the Lead Author of the Experience book.

Free
Online Masterclass – Enterprise Service Management

26 March, 13:00 - 27 March, 17:00

Online Delivery

This interactive event will provide actionable and practical guidance for establishing good Enterprise Service Management within an organisation.

£295
April 2026
Online Masterclass – IT Service Continuity Management

14 April, 09:30 - 15 April, 13:00

Online Delivery

IT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.

£295
Defence CoP – Evolving Service Management in Defence

14 April, 12:00 - 13:00

Online Delivery

Join us for this exclusive event hosted by Defence CoP Chair Simon Powell and a guest speaker. Together, they will discuss why the CoP has been reimagined, how it aligns with modern defence priorities, and what it means for MOD teams, prime contractors, suppliers, integrators, and consultants.

Free
Webinar – The New ITIL for Leaders: Defining direction in an ever-changing environment

21 April, 12:00 - 13:00

Online Delivery

Continuing with the ITIL version 5 webinar series we're pleases to welcome Kaimar Karu, co-author of Strategy and the lead author of Transformation books, and Roman Zhuravlev, Senior ITIL Architect at PeopleCert, who will share how the New ITIL may increase chances for your strategy success.

Free
ITSM Tooling Case Study Day

23 April, 10:00 - 13:00

Online Delivery

In ITSM Tooling Uncovered, there are absolutely no vendors and no product pitches. All sessions are delivered by member organisations from sectors including telecoms, finance, education, and healthcare. Presenters share real‑world, practical insights into how they selected, implemented, and optimised their ITSM tools - without sales influence or promotional agendas.

Free
May 2026
Online Masterclass – Configuration Management

6 May, 09:30 - 7 May, 13:00

Online Delivery

This interactive Configuration Management masterclass addresses the key linkages between service management and configuration management. What a holistic configuration management process looks like and how to implement an effective configuration management practice in your organisation.

£295
Webinar – The Experience Distortion of IT Service Management

19 May, 12:00 - 13:00

Online Delivery

Join award‑winning author, ITIL® 4 co‑author, and creator of Humanising IT™, Katrina Macdermid, for this exclusive webinar exploring her Amazon Top‑10 bestseller The Experience Distortion of IT Service Management.

Free

March 2026

April 2026

May 2026

Event – ITIL Case Study Day