Community of Practice – Management of Service Meeting
We will be looking at Performance Management and the use of XLAs, SLAs and KPIs
Free
10 events found.
Online Events
Events
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Online Delivery
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Online Masterclass – Essence of Experience (XLA)
Online DeliveryThis masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
£295 -
Webinar – How do ITIL 4 and ISO/IEC 20000 fit together?
Online DeliveryThis webinar offers an introduction to Part 11 of the standard and explains how to get the best from both sources of guidance.
Free -
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Online Member Meet-up – Green IT and Service Management: How big is your mailbox?
Online DeliveryAlong with a knowledgeable panel, we will be discussing the concept of sustainable IT and what this means to Service Management and what are organisations doing to drive sustainability and how can we contribute as Service Managers.
Free -
Online Masterclass – Change and Release Management
Online DeliveryTo operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.
£295 -
Webinar – An Introduction to Being a Service Architect
Online DeliveryThis webinar provides an overview of the role of a service architect, focusing on its scope and the skills required to do the job effectively.
Free -
Online Masterclass – Knowledge Management (KCS)
Online DeliveryJoin us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
£295 -
Community of Practice – Strategy and Planning Meeting
Online DeliveryAn informal catch up and open discussion with Strategy and Planning chair and community members.
Free -
Webinar – Getting started with the ITIL 4 Extension Modules
Online DeliveryRoman Zhuravlev will provide an introduction to the two ITIL 4 Extension Modules announced towards the end of 2021.
Free -
Community of Practice – Management of Service Meeting
Online DeliveryWe will be looking at Benefits Management and if it is still required?
Free
