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October 2021

Leadership Council Meeting

October 12, 12:00 pm - 1:30 pm
Online Delivery
Free

The itSMF UK Leadership Council is an initiative to bring together senior service management professionals from our member organisations, to discuss issues of common concern and help develop strategic guidance for the service management community.

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Online Masterclass – IT Service Continuity Management

October 13, 9:30 am - October 14, 1:00 pm
Online Delivery

IT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.

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Online Masterclass – Change and Release Management

October 15, 9:30 am - 4:30 pm
Online Delivery
£295

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.

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Online Masterclass – Knowledge Management (KCS)

October 19, 1:00 pm - October 20, 5:00 pm
Online Delivery
£295

Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

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Online Masterclass – Pragmatic Continual Improvement

October 21, 9:30 am - 4:30 pm
Online Delivery
£295

As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.

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Webinar – Getting started with CYNEFIN

October 22, 12:00 pm - 1:00 pm
Online Delivery
Free

This webinar will look the the role of different types of knowledge in systems management, and how to create a lessons learning ecosystem.  It will include new approaches to measuring service attitudes that break many of the issues with outcome based KPIs which can too easily distort the value chain

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Community of Practice – Management of Service Meeting

October 28, 1:00 pm - 2:00 pm
Online Delivery
Free

This meeting will focus on how organisations do Service Management which will take the form of a Q&A session with a panel of invited SMEs.

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November 2021

Community of Practice – Design and Transition Meeting

November 4, 11:30 am - 12:30 pm
Online Delivery
Free

In this CoP Design and Transition meeting we will be discussing Modern Service Design and Transition Management.  Previous Transition SIG Chair and current community member Jon Morley will be looking into how Service Design and Transition looks within a more Modern Service Management landscape. 

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ITSM2021 Annual Conference & Awards

November 15, 8:30 am - November 16, 6:00 pm
Online Delivery

Our conference covers a variety of topics and helps delegates gain practical advice, collaborate and discuss mutual challenges. The Awards highlight the achievements of the ITSM industry’s leading lights, those whose dedication, commitment and imagination deserve to be celebrated.

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Community of Practice – Management of Service Meeting

November 25, 12:00 pm - 1:00 pm
Online Delivery
Free

This meeting will look at Measuring Quality of Service. The session will start with Richard drawing on his experience of defining and measuring Quality of Service and then opening up to the floor for Q&A contributions.

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