This masterclass is a hands-on practical event designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.
Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
This interactive masterclass will provide practical guidance on the techniques and approaches that can be used to define change authorities and ensure that the right people and right approaches are used within those change authorities.
The world of IT Service Management (ITSM) is evolving at a rapid pace, join this webinar to learn about the trends shaping ITSM in the coming years.
Join us for a dynamic and practical session focused on how we can work together to inspire young people to explore careers in Service Management. This session is all about giving back to our industry by opening doors for the next generation.
Problem Managers are often given an impossible task and few resources. This masterclass focuses on how top Problem Managers ensure their teams work efficiently, even with limited resources.
This masterclass provides a foundation level understanding of human-centred design and IT service management. By the end of the event, delegates will be able to draw upon practical, actionable tools to ensure human-centred design values are being embedded in their workplace.
Join us as part of the Armed Forces Community of Practice (COP) — whether you're an existing member or new to our group — as we continue exploring ways to serve this community.
Following the success of our International Women's Day event for this community, we'd like you to join us to further strengthen some of the relationships in our network. Come and connect with the Women in ITSM network for an energising session of speed networking and real talk on the trends shaping our industry today.
We will discuss how to create a modern digital operating model. An interactive class providing the ingredients and recipe to define, create and transform your target operating model, ready to manage this new digital reality of delivering: better value, sooner, safer, happier and cheaper.
FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30
