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Continuing with the ITIL (Version 5) webinar series, we are delighted to welcome back Roman Zhuravlev, Senior ITIL Architect at PeopleCert, and James Finister
Free
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In this interactive masterclass we will not only discuss what Kanban is, how it compares to other management tools, and how it is practiced; we will also help you understand who you are, where you are within your organisations network of services, and what you can do there to improve your service performance and your organisations fitness for purpose.
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This SM Forum brings together a distinguished line-up of industry leaders and practitioners with experience in this area, offering case studies from different sectors. With SIAM practices shaping service delivery in many organisations, this event offers a timely and very relevant update.
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Join us for an insightful Lunch and Learn session from DEFRA where we focus on how to effectively report and communicate the activities, outcomes and value of Service Design and Transition.
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We will explore all the capabilities needed to design and implement a modern Digital Management System. You will learn how to blend DevOps, ITIL, and related practices into a holistic operating model that enables flow and continuous improvement.
£295
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AI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
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As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.
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Problem Managers are often given an impossible task and few resources. This masterclass focuses on how top Problem Managers ensure their teams work efficiently, even with limited resources.
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