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May 2021

Online Masterclass – Pragmatic Continual Improvement

May 17, 9:30 am - 4:30 pm
Online Delivery
£295

As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.

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Online Masterclass – Lean IT

May 20, 9:30 am - 4:30 pm
Online Delivery
£295

Many organisations have adopted Lean IT in order to increase customer satisfaction and to achieve greater strategic and financial value. This event will review key Lean IT concepts and give you an understanding of key Lean IT principles and techniques.

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Online Masterclass – Designing Your Operating Model using the Operating Model Canvas

May 20, 9:30 am - May 21, 1:00 pm
Online Delivery
£295

Whether you are designing an IT operating model, a Service Management operating model or an operating model for an individual product or service, the Operating Model Canvas and its accompanying tools will help you.

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Online Masterclass – Pragmatic Continual Improvement

May 21, 9:30 am - 4:30 pm
Online Delivery
£295

As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.

Find out more »

Online Masterclass – Digital Transformation Simulation

May 21, 9:30 am - 1:30 pm
Online Delivery
Free

The Digital Transformation Simulation offers a unique opportunity to experience the next generation of IT enterprise business simulations. This event is a highly immersive, virtual, single player strategy simulation that engages and educates individuals at scale. 

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June 2021

Online Masterclass – Post Incident Review

June 3, 9:30 am - June 4, 1:00 pm
Online Delivery
£295

Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx.

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Online Masterclass – ITIL 4 in Action Simulation

June 17, 9:30 am - 4:00 pm
Online Delivery
Free

This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.

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July 2021

Online Masterclass – Service Catalogue

July 5, 9:30 am - 4:30 pm
Online Delivery
£295

This masterclass will explore how to improve an existing service catalogue, or get started with a new one. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.

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Online Masterclass – Major Incident Management

July 15, 9:30 am - July 16, 1:00 pm
Online Delivery
£295

Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.

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Online Masterclass – Digital Transformation Simulation

July 16, 9:30 am - 1:30 pm
Online Delivery
Free

The Digital Transformation Simulation offers a unique opportunity to experience the next generation of IT enterprise business simulations. This event is a highly immersive, virtual, single player strategy simulation that engages and educates individuals at scale. 

Find out more »
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