Online Masterclass – XLA Design
The focus for this masterclass is to help organisations understand what experience is, why it is important and key considerations when implementing experience measures/XLAs.
£295
10 events found.
Masterclass Events
Events
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Online Delivery
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Introduction to ITSM – Part 1
Online DeliveryDesigned for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
£99 -
Introduction to ITSM – Part 2
Online DeliveryThis interactive business simulation event provides an opportunity for the theory learned during Part 1 to be applied in a realistic educational and fun environment. Step by step the team will apply basic ITSM processes and will learn how to deal with different business and IT situations.
£99 -
Online Masterclass – Major Incident Management
Online DeliveryMajor incidents are unforgiving. Under pressure, even experienced ITSM professionals can find themselves caught in chaotic bridges, competing priorities, unclear information flows, and escalations that accelerate faster than root causes emerge.
This 2-day online masterclass provides a proven, structured, real-world approach to managing major incidents with clarity, consistency and confidence, powered by the four core KEPNERandFOURIE™ analytical processes.£295 -
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Online Masterclass – XLA Implementation and the XMO
Online DeliveryThis masterclass enables organisations to successfully measure and manage their XLAs including, when is happy, understanding sentiment, matching X-Data, O-Data and T-Data together, building dashboards and what skills and competencies are required in an XMO and on how to manage experience and XLAs. In this class we assume that XLAs have been/are soon to be designed and so focuses on the requirements to successfully implement, manage and govern experience through an XMO.
£295 -
Digital Transformation Business Simulation
Marriott Victoria & Albert Hotel Water Street, ManchesterJoin us at Marriott Victoria & Albert Hotel in Manchester, to experience rapid change in a safe, simulated environment, whilst deploying technologies, improving processes and achieving success.
Free -
Online Masterclass – Enterprise Service Management
Online DeliveryThis interactive event will provide actionable and practical guidance for establishing good Enterprise Service Management within an organisation.
£295 -
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Online Masterclass – IT Service Continuity Management
Online DeliveryIT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.
£295 -
The ServiceNow Strategy Simulation: Orchestrating Outcomes for your Enterprise
Online DeliveryFacilitated by our delivery partner SXP, the ServiceNow Strategy Simulation recreates a complex enterprise e‑commerce business model that immerses participants in the challenges and opportunities faced by ServiceNow customers and prospects.
Free -
The BMC Helix Capability Experience: Accelerating Value for ServiceOps
Online DeliveryFacilitated by our delivery partner SXP, the BMC Helix Capability Experience - also known as the BMC Helix Airways Digital Strategy Game - simulates a complex enterprise airline business model that immerses participants in the challenges and opportunities faced by BMC Helix customers and prospects.
Free
