Problem Managers are often given an impossible task and few resources. This masterclass focuses on how top Problem Managers ensure their teams work efficiently, even with limited resources.
This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
Join us at Churchill War rooms, to experience rapid change in a safe, simulated environment, whilst deploying technologies, improving processes and achieving success.
This masterclass is a hands-on practical event designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.
Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
This interactive business simulation event provides an opportunity for the theory learned during Part 1 to be applied in a realistic educational and fun environment. Step by step the team will apply basic ITSM processes and will learn how to deal with different business and IT situations.
This interactive masterclass will provide practical guidance on the techniques and approaches that can be used to define change authorities and ensure that the right people and right approaches are used within those change authorities.
Problem Managers are often given an impossible task and few resources. This masterclass focuses on how top Problem Managers ensure their teams work efficiently, even with limited resources.
This masterclass provides a foundation level understanding of human-centred design and IT service management. By the end of the event, delegates will be able to draw upon practical, actionable tools to ensure human-centred design values are being embedded in their workplace.
We will discuss how to create a modern digital operating model. An interactive class providing the ingredients and recipe to define, create and transform your target operating model, ready to manage this new digital reality of delivering: better value, sooner, safer, happier and cheaper.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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