It’s been challenging to adapt to new ways of working and providing services, but it has made us question what we do and why/how we do it. In this interactive session we’ll look at some real-world examples of things we’ll never do or look at in the same way again.
An informal 30 minute catch up between the Community Chair and members which will allow for open discussions reviewing 2022.
What has AI achieved to date and what does the future hold? This virtual Service Management Forum brings together industry analysts and researchers, service providers and end users to discuss the real impact of AI and its implications for business and society.
Working with our simulation partner GamingWorks, we are delighted to expand the range of events available to members for free during 2023. This webinar explores the benefits of business simulation events and provides an overview of each simulation and the relevant target audience.
Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
We will discuss how to create a modern digital operating model. An interactive class providing the ingredients and recipe to define, create and transform your target operating model, ready to manage this new digital reality of delivering: better value, sooner, safer, happier and cheaper.
The COBIT goals cascade is the best kept secret in the I&T industry today. In this highly informative webinar, we will explore the customisation and creation of a goals cascade using a case study and create a customised mapping that unleashes the power of goals cascading.
This event is designed for ITSM professionals either looking to get started with formal Asset and Configuration Management and Software Asset Management or looking to improve their existing efforts.
This interactive business simulation event provides an opportunity for the theory learned during Part 1 to be applied in a realistic educational and fun environment. Step by step the team will apply basic ITSM processes and will learn how to deal with different business and IT situations.
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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