Webinar – Migrating HSBC’s Incident and Major Incident Management processes to ServiceNow

After more than a year of planning, designing, testing and refining, HSBC recently completed the migration of their global Major Incident Management process to a new platform based on ServiceNow.

Despite the stability of their previous solution, the move offered the opportunity to improve and automate the end-to-end process in numerous ways, including significant enhancements to incident communications (75% populated by the incident record), a higher level of integration across the board, and a live dashboard that offered ‘a real air traffic control feeling.’

In this webinar, HSBC’s Global Head of Incident Management Andrew Skinner explains why the bank undertook this ground-breaking project, the roles that their partners and stakeholders played, the lessons learned along the way, and the benefits achieved.

Delivery Platform

This webinar will be delivered using Microsoft Teams.

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

Please register using the link below and access details will be sent to you 48 hours before the webinar start date. A recording of the webinar will be available here 24 hours after the live event.

REGISTER NOW!
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