Facilitated by Katrina Macdermid, an independent consultant as well as an ITIL 4 Co-author, this masterclass provides a foundation level understanding of human-centred design and IT service management. You would be right to question how these two disciplines could effectively fuse together, but they are more related than you might initially assume. The goal of Humanising ITSM is to break down the barriers not just between the business and IT departments, but within IT departments themselves.
This masterclass is designed for everyone who has a role in delivering IT services, from service desk analysts to software developers to CIOs and every human in between. It is also applicable to individuals who are interested in learning more about successful IT service management and the value of prioritising the human experience.
While delegates who currently work in an IT-related role at any level would gain the most benefit from this event, you do not need any prior experience in IT service management or human-centred design.
By the end of this masterclass, delegates will be able to draw upon practical, actionable tools to ensure human-centred design values are being embedded in their workplace. Topics covered include:
This online Masterclass will be delivered over two days, during the hours of 09:30 – 13:00 each day, using the ClickMeeting platform currently used for our webinar events – but with additional functionality added to allow active participation and group discussion. Please see technical requirements.
Places are available to itSMF UK members for £295.00 + VAT.
Not yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership. To find out about other membership levels, benefits and costs please click here.
Please contact the office on +44 (0) 118 918 6500 to discuss a dedicated delivery of this event for your organisation.