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Online Masterclass – Cloud Centre of Excellence

13 May, 2021, 9:30 am - 4:00 pm


The use of cloud services globally is now ubiquitous. Recent global events have accelerated the adoption of cloud services further where organisations continue to increase their reliance of cloud services.

However, when it comes to cloud a significant, yet surprising, challenge facing organisations remains – they don’t know what they don’t know.

Many organisations still don’t know the basic fundamentals of cloud and struggle to obtain and show the value of cloud services to stakeholders and customers. This leads to unexpected increases in costs, more complex IT integrations and the business not seeing value or results from their significant investments in cloud.

Establishing a Cloud Centre of Excellence (CCOE) focuses the organisation to manage and control costs, improve efficiencies, realise value and achieve competitive advantage from cloud services.

Facilitated by Mark O’Loughlin, CEO of consulting firm Red Circle Strategies, who is a global expert in cloud and IT Service Management (ITSM) knowledge and experience; this masterclass is designed to aid IT Leaders and Practitioners get started in establishing principles supporting a Cloud Centre of Excellence.


What will it involve?

This interactive masterclass will focus on why a Cloud Centre of Excellence is necessary and provide initial essential steps to establishing a CCOE including:

  • What is a Cloud Centre of Excellence (CCOE)?
  • Why does a CCOE make a difference?
  • Why a CCOE is important for IT Service Management (ITSM) and service management practitioners?
  • What organisations are building a CCOE?
  • How to get started with a CCOE?

What are the key benefits of attending?

For the organisation:
Establishing a Cloud Centre of Excellence helps organisations to:

  • Adapt current ways of working to get the full benefits from cloud services
  • Develop governance and oversight of cloud services
  • Oversee the adoption of cloud services reducing disintermediation and shadow-cloud

For the individual:
Futureproof your career and learn how your role contributes and supports establishing and managing a Cloud Centre of Excellence at your organisation.

Delivery Platform

This online Masterclass will be delivered using Microsoft Teams.

How much does it cost?

Places are available to itSMF UK members for £295.00 + VAT.

Not yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership.  To find out about other membership levels, benefits and costs please click here.


Please contact the office on +44 (0) 118 918 6500 to discuss a dedicated delivery of this event for your organisation.
online remote


13 May, 2021
9:30 am - 4:00 pm
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itSMF Events Team
+44 (0)118 918 6500
View Organiser Website