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Online Masterclass – Availability and Capacity Management

14 May, 9:30 am - 15 May, 1:00 pm


Availability and Capacity Management are often overlooked and undervalued within an organisation. These ITIL aligned disciplines are key for any organisation to ensure their IT services are available and have sufficient capacity to support the current business needs and required future growth. This event will focus on the areas you need to consider in making sure that your business can maintain its IT operations and yet still grow when needed without any surprises.

By attending this event, you will:

  • Understand what Availability and Capacity Management are
  • Realise the financial and operational benefits of both Availability and Capacity Management
  • Evaluate your existing Availability and Capacity Management maturity level
  • Identify any gaps in your Availability and Capacity planning
  • Implement an effective process to ensure your business IT services are available when major incidents and disasters occur
  • Manage your IT portfolio for Availability and Capacity planning and testing.

Target Audience

This event is aimed at the Beginner/Intermediate level and facilitated by Paul Love, an independent consultant who is industry recognised for his Availability and Capacity Management knowledge and experience. The event is designed for ITSM professionals either looking to get started with Availability and Capacity Management or looking to improve their existing efforts.


What will it involve?

In this interactive event we will cover:

  • Understanding Availability and Capacity management
  • Understanding the business value of Availability and Capacity Management
  • How to implement Availability and Capacity Management effectively
  • Guidance on handling common Availability and Capacity Management risks and challenges
  • Recognising Availability and Capacity management critical success factors.

Who Should Attend

  • Availability and Capacity Managers and Process Owners
  • IT Operations managers
  • Risk Managers and Business Continuity Managers
  • Service Design leads with responsibility for ensuring that service Availability and Capacity needs are accommodated in solution designs
  • IT team leads and staff with key Availability and Capacity Management responsibilities
  • Any individual who needs a greater understanding of how an organisation can make use of Availability and Capacity Management to enhance the quality of IT services.

There are no pre-requisites for this Masterclass, but a working knowledge of Availability and Capacity Management, IT Service Continuity Management and/or Organisational Risk Management practices is recommended.

Delivery Platform

This online Masterclass will be delivered over two days, during the hours of 09:30 – 13:00 each day, using the ClickMeeting platform currently used for our webinar events – but with additional functionality added to allow active participation and group discussion.  Please see technical requirements.

How much does it cost?

Places are available to itSMF UK members for £295.00 + VAT.

Not yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership.  To find out about other membership levels, benefits and costs please click here.


Please contact the office on +44 (0) 118 918 6500 to discuss a dedicated delivery of this event for your organisation.
online remote


14 May, 9:30 am
15 May, 1:00 pm
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Online Delivery


itSMF Events Team
+44 (0)118 918 6500
View Organiser Website