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Our next FREE member meet-up event for the Midlands & East Anglia region will take place at Coventry University on 26th February. The event theme will be ‘Optimise and Automate’ and provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
All itSMF UK members.
| Time | Session |
|---|---|
| 09:30 - 10:00 | Registration & Refreshments |
| 10:00 - 10:15 | Introduction & itSMF Update. Alex Hocking, Marval and itSMF UK Regional Chair |
| 10:15 - 11:00 | A practical approach to embedding CSI into your processes (Optimise). Alex Hocking |
| 11:00 - 11:30 | Refreshments & Networking |
| 11:30 - 12:15 | ITSM and AI - Implementation of intelligent agents in service management Dr Faye Mitchell, Coventry University |
| 12:15 - 13:15 | Lunch & Networking |
| 13:15 - 14:00 | Group Discussion & Feedback |
| 14:00 - 14:45 | XLA / SLA area – How do we optimise our service delivery to match customer expectations Don Page, Marval and itSMF UK Honorary Member |
| 14:45 - 15:00 | Feedback / Q&A |
| 15:00 - 15:30 | Networking & Close |
This event is FREE for all itSMF UK members.
If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.
REGISTER NOW!
Coventry
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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