Member Meet-up – Coventry
December 3, 2019, 9:30 am - 3:30 pm
Our next FREE member meet-up event for the Midlands & East Anglia region will take place at Coventry University on 3rd December. The event theme will be ‘Optimise and Automate’ and provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
Who is it for?
All itSMF UK members.
|09:30 - 10:00||Registration & Refreshments|
|10:00 - 10:15||Introduction & itSMF Update.
Alex Hocking, Marval and itSMF UK Regional Chair
|10:15 - 11:00||A practical approach to embedding CSI into your processes (Optimise).
|11:00 - 11:30||Refreshments & Networking|
|11:30 - 12:15||ITSM and AI - Implementation of intelligent agents in service management
Dr Faye Mitchell, Coventry University
|12:15 - 13:15||Lunch & Networking|
|13:15 - 14:00||Group Discussion & Feedback|
|14:00 - 14:45||XLA / SLA area – How do we optimise our service delivery to match customer expectations
Don Page, Marval and itSMF UK Honorary Member
|14:45 - 15:00||Feedback / Q&A|
|15:00 - 15:30||Networking & Close|
How much does it cost?
This event is FREE for all itSMF UK members.
If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.