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Member Meet-up – Coventry

December 3, 2019, 9:30 am - 3:30 pm

Our next FREE member meet-up event for the Midlands & East Anglia region will take place at Coventry University on 3rd December. The event theme will be ‘Optimise and Automate’ and provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

Who is it for?

All itSMF UK members.

Agenda

TimeSession
09:30 - 10:00Registration & Refreshments
10:00 - 10:15Introduction & itSMF Update.
Alex Hocking, Marval and itSMF UK Regional Chair
10:15 - 11:00A practical approach to embedding CSI into your processes (Optimise).
Alex Hocking
11:00 - 11:30Refreshments & Networking
11:30 - 12:15ITSM and AI - Implementation of intelligent agents in service management
Dr Faye Mitchell, Coventry University
12:15 - 13:15Lunch & Networking
13:15 - 14:00Group Discussion & Feedback
14:00 - 14:45XLA / SLA area – How do we optimise our service delivery to match customer expectations
Don Page, Marval and itSMF UK Honorary Member
14:45 - 15:00Feedback / Q&A
15:00 - 15:30Networking & Close

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

REGISTER NOW!
Coventry

Details

Date:
December 3, 2019
Time:
9:30 am - 3:30 pm
Event Categories:
,

Organiser

itSMF Events Team
Phone:
+44 (0)118 918 6500
Email:
events@itsmf.co.uk
Website:
http://www.itsmf.co.uk

Venue

Coventry University
Engineering & Computing Building, 3 Gulson Road
Coventry, West Midlands CV1 2JH United Kingdom
+ Google Map
Phone:
+44 (0) 24 7765 8888
Website:
https://www.coventry.ac.uk/study-at-coventry/faculties-and-schools/engineering-environment-and-computing/visit-us/
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