How DevOps and ITSM Finally Got Together
We need more industry convergence – without it we continue to struggle in our silos… There are a number of discussions and articles on the need for more convergence and […]
10 Tips for a Better Service Catalogue
“Service Catalogue” is an interesting term in that it can be interpreted, and used, in a number of different ways. It’s also a key area of IT service management (ITSM) […]
10 Tips to Turn Shadow IT into a Great Business Opportunity
Unfortunately Shadow IT is still “a thing”, and many organisations still don’t know what to do about it. Here we offer up 10 tips to overcome the challenge.
Service Integration and Management (SIAM) – How Does It All Work?
In this blog Barclay Rae takes a looks at what SIAM is, how to approach it, and provides advice for getting started across strategy, design, tooling, reporting, service level agreements. Plus five important things to remember when it comes to SIAM implementation.
Cynefin Adoption – a Great Case of ITSM-Event Learning
What you get out of a conference/event presentation is an interesting question. Some of the knowledge or awareness you gain might not have any immediate or readily quantifiable use. However, […]
An ITSM Challenge – Will You Accept It?
I am an American now living in the UK. I have led a life of COBIT but in the UK you need to adopt and adapt so ITIL became my […]
Looking Forward and Working Together – ITSM in 2018
Two weeks ago, we held our annual itSMF UK conference (ITSM17) and it was a cracker. Delegates gave us fantastic feedback, sponsors and exhibitors loved the buzz, and even those […]
There’s a Shift Needed in ITSM
This is the most exciting time EVER to be in IT….but are we up to IT!?’ was the theme of my session at the annual itSMF UK conference – ITSM17 […]
SIAM: The Good, The Bad… The Obligatory and The Virtuous
This is a guest post, contributed by Michelle Major-Goldsmith, Manager, Service Management Capability at Kinetic IT; and Simon Dorst, Manager, Service Management Service, Kinetic IT In the last few years, service integration and management (SIAM) has become […]
Why Key Risk Indicators Trump KPIs for Problem Management?
When conversations turn to measurements, key process indicators (KPIs) always get raised as a mandatory requirement for anyone running a process. KPIs really are a “must have” if you want […]
Has The Core Concern of ITSM Changed in 20 Years?
Do I need to tell you again? That was a favourite phrase of my mother’s and a sure clue I had forgotten to do something, usually something she’d already told […]
All Go in ITSM…
It’s certainly all go in the ITSM world right now – with the major conference season upon us. New ideas, models and publications, plus a healthy dose of classic themes […]
