Reflecting on DOES19: convergence and people-focussed IT
This year’s DevOps Enterprise Summit (DOES19) provided a good opportunity to catch up with one of the signature global events at the leading edge of our industry. Here are some thoughts and themes from that event, based on a few selective discussions with key figures in the DevOps community.
ITIL or Until? The choice is yours
The mission director of SPACE-Y throws the newspaper on the table. “NASA Mars 2020 Rover gets a super new instrument,” he reads out. “With its rock-zapping laser the SuperCam will […]
Service design: putting the customer first
You may have seen recent itSMF communications about SIG (Special Interest Group) Focus Days. The idea here is to pick on topics of relevance and deliver content of value to […]
Relevance is something you have to claim
ITIL®4 has been launched successfully. Across the globe ITSM professionals have been proudly adding the ITIL 4 certificate to their name – a new theoretical badge of honour. However ITIL […]
ITIL 4 Guiding Principles – what’s this all about?
There are Seven Guiding Principles in the new ITIL 4 Foundation book. These principles are not in fact new – they were initially published in the ITIL Practitioner book a […]
Achieving Service Excellence in Major Incident Management
Most modern companies depend on technologies to such a degree that it results in a significant risk of technical issues creating IT stability problems and in turn challenge an organisation’s […]
10 Tips for Problem Management Success
Problem management is often seen as the ITSM/ITIL ‘game-changer’ process that never gets done – or at least done properly. It’s rare to see it working well and this can […]
The Service Management Podcast: Episode One
Like a phoenix from the ashes, the IT service management (ITSM) podcast foursome are back with their usual mix of helpful advice, whinging, forward-thinking outlooks, and poodle humour. For those […]
Will We See You at SITS16?
This week ITSMF UK will be at the SITS show – we look forward to meeting many ITSM people there – it’s always a great business and social event. We […]
