XLA27 – Shaping the Future of Experience Management

XLA27 takes place at Bletchley Park on 8 July 2027.

Join us for a day dedicated to exploring the evolving world of experience management. Bringing together industry professionals, thought leaders and practitioners, XLA27 will offer fresh perspectives, shared experiences and practical insights into how organisations can better understand, measure and improve employee and customer experiences.

The event will explore how experience-led thinking can drive meaningful business impact, challenge traditional approaches and help organisations turn experience into measurable value.

Join us at Bletchley Park for a day of inspiration, knowledge sharing, discussion and networking.

Agenda & Presentation Overviews

Agenda

Under development – details to follow shortly.

Why Attend?

Gain valuable insights from industry experts.
Network with fellow service management professionals.
Stay up-to-date with the latest trends and best practices.

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll automatically be shown the individual member annual fee of £165 + VAT – you can find more information about membership benefits and team membership options by clicking here.

Members, remember to log in first to book your place for FREE.

Getting to XLA27

By road:

Junction 13 off the M1. Using Sat-Nav? Please enter Sherwood Drive MK3 6DS as the postal address may take you to the wrong location. There is free on-site parking available for cars, but please be aware that on busy event days alternative parking may need to be found. The car park includes disabled parking spaces.

By bus:

The nearest bus station is Bletchley bus station with inter-urban links to the Milton Keynes area and beyond. To plan a public transport route please visit traveline.

By train:

We are a few minutes walk from Bletchley train station. London Northwestern Railway offers direct services from London Euston (approx 40 minutes), Birmingham New Street and Milton Keynes. Visit the London North Western Railway website to book train tickets or plan a journey via Trainline. See below for a small map of how to get to Bletchley Park from Bletchley Station.