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Our next free member networking event in the North will be hosted by the University of Leeds on 11th December – a full agenda for which can be viewed below.
The event will cover the topics of SIAM and Service Design, as well as a brief itSMF UK update, and will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues.
All itSMF UK members.
| Time | Agenda Item | Presenter | Duration |
|---|---|---|---|
| 09:30 - 10:00 | Registration & Refreshments | 30 Mins | |
| 10:00 - 10:10 | Welcome & Housekeeping | Jennifer Smith itSMF North Regional Chair & IT Service Delivery Manager at Enact | 10 Mins |
| 10:10 - 10:55 | To be or not to be Digital” – Mind-set and cultural change at Skipton Building Society | Shan Beerstetcher Skipton Building Society | 45 Mins |
| 10:55 - 11:15 | Refreshment Break | 20 Mins | |
| 11:15 - 12:00 | Grand Service Design | Suzanne Slatter Service Management Consultant at Sopra Steria | 45 Mins |
| 12:00 - 12:45 | "Play it again ... and again and again. A lateral look at designing for successful services using a piano." | Richard Horton ITSMF Board Member & Service Portfolio Manager at NIHR | 45 Mins |
| 12:45 - 13:00 | itSMF Update | Richard Horton itSMF Board Member | 15 Mins |
| 13:00 - 13:45 | Lunch | 45 Mins | |
| 13:45 - 14:45 | Five Winning Ways - SIAM Bids | Anna Leyland Consulting Senior Manager at Sopra Steria | 60 Mins |
| 14:45 - 15:30 | TBC | Fiona Benoist | 45 Mins |
| 15:30 - 15:45 | Close and Feedback Forms | Jennifer Smith itSMF North Regional Chair | 15 Mins |
For itSMF UK members it’s free. If you’re not an itSMF UK member, find out more by clicking here.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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