Webinar – Service Configuration & IT Asset Management: All the Gear, No Idea?
Organisations continue to invest heavily in Service Configuration Management (SCM), IT Asset Management (ITAM), CMDBs and discovery tools, yet many still struggle to achieve trusted outcomes. To understand why, itSMF UK members Pallab Dasgupta and Jonathan West of CGI picked up the challenge to write a whitepaper exploring how SCM and ITAM are perceived across organisations, the challenges practitioners face, and what is needed to realise their full value.
Taking place alongside the publication of the whitepaper, this webinar will share the key findings from the research highlighting the common gap between investment in technology and the governance, ownership and processes required to make that technology effective.
Whether you are an IT Asset Manager, Configuration Manager, Service Management professional, IT leader or transformation practitioner, this webinar will provide practical insights and research-based perspectives to help strengthen asset and configuration management within your organisation.
Presenters
Pallab Dasgupta is a Senior Business Consultant at CGI and Jonathan West is a Service Advisory Consultant at CGI.
Delivery Platform
This webinar will be delivered using ClickMeeting (test your connection here).
PeopleCert ITIL CPD Points
itSMF UK members will automatically earn 1 ‘Professional Education’ ITIL CPD point for attending this event – more details available here.
How much does it cost?
This event is FREE for all itSMF UK members.
If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.
Please register using the link below and access details will be sent to you before the event start date. A recording will be available here 24 hours after the live event.
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