Online Masterclass – Creating a Digital Management System
Bringing DevOps and ITIL together into a holistic IT operating model
Many organisations struggle to deliver faster and safer, while at the same time improving customer experience, ensuring compliance, and reducing costs. To meet these expectations, a modern Digital Management System is essential.
A management system acts as the blueprint or architecture that connects all parts of your IT organisation into one integrated digital delivery model. It encompasses organisational design, roles and responsibilities, practices, IT processes, and the underpinning automation and tooling landscape; all viewed through a systems-thinking lens.
This masterclass helps you bring together DevOps, ITIL, FinOps, SecOps, and other key frameworks into a single, integrated Digital Management System a system that:
- Enables IT teams to optimise business outcomes
- Provides visibility into value, risk, and cost
- Eliminates silos and friction
- Creates flow and automates end-to-end workflows
- Enhances collaboration across teams and suppliers
Delivering faster and safer isn’t about adding more tools or practices. True transformation happens when multiple disciplines are designed to work together as one coherent system. However, this is not a plug-and-play exercise without an architectural foundation (such as IT4IT), organisations often end up with a patchwork of disconnected tools and processes. This masterclass will show you how to design that foundation and turn it into a powerful, integrated operating model.
Target Audience
This event is aimed at the Beginner/Intermediate level and is designed for employees responsible in their own IT organisation for defining, improving, or transforming their IT management capabilities, including:
- Architects responsible for defining the IT management architecture, process architecture, tooling blueprint, etc.
- Process and Capability / Product Owners designing and improving IT management processes and tools
- IT Leaders and IT managers defining target operating models and transformation road maps
- IT Specialists and Practitioners involved in designing, integrating, and automating end-to-end IT delivery
Facilitated by Rob Akershoek, an IT management/DevOps architect at DXC and Chair of the IT4IT Forum within The Open Group, this masterclass covers all areas / capabilities needed to build a modern digital operating model and you’ll learn how to blend different practices into an end-to-end operating model.
What will it involve?
This masterclass explores all the capabilities needed to design and implement a modern Digital Management System. You will learn how to blend DevOps, ITIL, and related practices into a holistic operating model that enables flow and continuous improvement.
Key questions addressed include:
- Capabilities: What capabilities are needed in a modern digital operating model? How do I define my IT management capability model?
- Practices: How can I combine frameworks such as SAFe, Agile, DevOps, ITIL, SRE, IT4IT, FinOps, SecOps, and SIAM into an integrated management system?
- Processes: What IT processes are essential to manage IT end-to-end? What does the process blueprint look like, and how do I connect practices into IT value streams?
- Employee Experience: How can I improve the IT employee experience — for example, optimising developer or engineering journeys?
- Organisation Design: How should I structure my IT organisation using Team Topologies and value stream-based models? What roles and responsibilities are needed in a modern IT setup?
- Tooling & Automation: What tools and automation capabilities are required? How can I evolve my tooling landscape into an integrated digital management platform, connecting everything from backlog management, CI/CD, test automation, deployment, observability, ITSM, CMDB, risk and compliance, to SecOps — and how can AI support ITSM?
- Ecosystem Collaboration: How do I integrate and collaborate effectively with external vendors and suppliers? What integrations and governance models support a multi-vendor digital ecosystem?
Delivery Platform
This online Masterclass will be delivered using Teams.
PeopleCert ITIL CPD Points
itSMF UK members will automatically earn 7 ‘Professional Education’ ITIL CPD points for attending this event – more details available here.
How much does it cost?
Places are available to itSMF UK members for £295.00 + VAT.
Not yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership. To find out about other membership levels, benefits and costs please click here.
Please contact the office on +44 (0) 118 918 6500 to discuss a dedicated delivery of this event for your organisation.
Online
