Over the course of two days, the Conference provides 50 educational presentations, delivered by experienced practitioners, consultants and subject specialists in all areas of service management. Sessions this year focus on everything from SIAM, agile, CMDB and metrics, to value streams, problem and reliability management, service design and XLAs. Plus, we have discussions on mental health in the workplace with opportunities to explore this theme throughout the event. You can view the conference guide here.
There are numerous opportunities to engage with other service management professionals and forge new contacts. This year networking is key: we’ve brought back our popular lunchtime discussion tables, and there’s a Sunday evening reception too. And our glorious pitch-side venue offers a range of quiet areas and bars where you can take your conversation offline.
At ITSM23 you don’t just hear from consultants and industry analysts. Our 2023 speaker line up includes practical experience-based presentations from Defence Digital, Barclays Bank, Fujitsu, ITV, BT Enterprise, Vodafone, the Home Office, Danske Bank, the IPO, Department for Work and Pensions, the Body Shop, Sheffield City Council, HM Land Registry, the University of Birmingham, and many more.
With so much great content available it’s never easy to select which sessions to attend: we recommend that you plan ahead and choose carefully. At ITSM23, you are free to hop between tracks to make sure you catch the sessions you really want to hear – and if you miss some, we’ll be providing the recorded content to registered delegates after the event.
Following the events of recent years we know that many people wish to protect their personal space. With our badge system, it’s easy to indicate to others that you would prefer not to make contact through hand shakes and hugs.
Cost-cutting is a key priority for every organisation at present, and itSMF UK Conference offers the best value consultancy available. Discover how other companies are using best practices to reduce costs or finding innovative ways to maintain business-critical services despite stringent financial cutbacks.
Our Professional Service Management Awards dinner takes place on the Monday evening of Conference. Why not join us for a fantastic evening of networking, entertainment and celebration with our finalists and winners? You can find out more about the finalists by watching their short video submissions here.
This conference would not be possible without the support of our main sponsors. The agenda leaves plenty of time for you to chat with them at their stands or during the networking sessions.
Our Conference is one of the biggest events in the international SM calendar, and the event regularly attracts delegates from over 20 countries. You can network with colleagues from overseas chapters, and find out how their approach to best practice can complement and enhance your own.
In today’s economic climate, most people find it hard to free up the time and resources to attend events, but it’s more important than ever to stay up to speed with industry developments. ITSM23 offers the best possible use of your time at a very reasonable price – a unique in-person experience!
Phone: +44 (0) 118 918 6500