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PSMA23 offers a great opportunity to highlight the achievements of IT service management individuals and teams, whose skills, commitment and imagination have marked them out for special recognition.
We’re delighted to announce the winners of this year’s ITSM Team of the Year, Service Innovation, Young ITSM Professional, Challenge Cup, Ashley Hanna Contributor of the Year, and Thought Leadership awards are listed below. Follow the links for a 3-minute video about all the finalists submissions.
Congratulations to all of our finalists, there has to be a winner but you should all be proud of your achievements!
If you are interested in making a submission for PSMA24, please visit the ITSM24 conference page for timelines.
A BIG THANK YOU TO OUR AWARDS DINNER SPECIAL GUEST:
TROY HAWKE
Troy Hawke is the moustachioed motivator of the high street.
An erudite, homeschooled 1930s throwback, Troy is the founding (and currently sole) member of the Greeter’s Guild.
Hobbies include scrabble, conspiracy theories and calling Man City’s Erling Haaland a “Tremendous Nordic Meat Shield”.
A BIG THANK YOU TO OUR AWARDS SPECIAL GUEST:
TROY HAWKE
Troy Hawke is the moustachioed motivator of the high street.
An erudite, homeschooled 1930s throwback, Troy is the founding (and currently sole) member of the Greeter’s Guild.
Hobbies include scrabble, conspiracy theories and calling Man City’s Erling Haaland a “Tremendous Nordic Meat Shield”.
Awarded to the members of a team that have supported their customers in providing inspirational service delivery and significant business benefit. They will have successfully built trusted relationships with the business to co-create value or adapted their ways of working to support business innovation while simultaneously improving the maturity of service management within their organisation.
FINALISTS:
Mason Advisory – AGEM SDI Accreditation Programme
Ministry of Justice Glass Tube
Retail Assist – Customer Assurance
The Body Shop – The Golden Quarter in Retail
Vodafone – From Problem To Reliability Management
WINNER: BT – ITIL Practice & Control
Awarded to an organisation that has completed a service transformation project or implemented a solution to a major service-related issue in the last year, either alone or in partnership with one or more service providers. The successful organisation or partnership will have demonstrated ingenuity in their approach, highly effective management skills, excellent communications and stakeholder engagement, and efficient use of available resources. In addition, the organisation may have adapted new or agile ways of working in order to innovate at velocity.
FINALISTS:
Barclays Bank – IPC Controls Automation (video withheld)
Barclays Bank – ITSM University (video withheld)
Nestle – Service Modernisation
Vodafone – Extending SM with Global Calendar
Awarded to the influencer, author, team of authors, community of practice, or industry body that has made the most significant contribution to thought leadership within the service management community over the last year. The submission can be in the form of a paper, articles or blogs with supporting video. It could equally be a collection of assets of different media types, demonstrating industry presence and support from the community. The judges will be looking for consistent idea creation, discussion instigation, content, contribution and a truly inspirational style.
WINNER: Ian MacDonald – Good, better, best. Never let it rest. Until your good is better and your better best.
Awarded to an individual under the age of 30 who has demonstrated an outstanding level of achievement, ability and team support in the early years of their ITSM career, and who also promises great potential for future success.
FINALISTS:
Sammy Allanson – Mason Advisory
Tomas Stoneham – Direct Line Group
WINNER: Emma Irwin – BT
HIGHLY COMMENDED: Tomas Stoneham – Direct Line Group
28 teams, with a maximum of 4 players per team, competed against other member organisations by playing the RUN-IT simulation from SXP Solutions. While it was a competition, the challenge cup was designed to be a learning opportunity, with input about ITSM practices and technology to ensure real value to those that participated. Along with their trophy, the winning team also received £1000 to donate to a charity of their choosing.
WINNER: Team Informa
The team decided to split the £1000 prize between three charities: The British Heart Foundation (in memory of John Chapman), Kent PACT and MSF Médecins Sans Frontières.
The Ashley Hanna Contributor of the Year Award is presented to an individual who has made a very significant contribution to the service management profession, either as an itSMF UK volunteer, as a highly dedicated team member within their own ITSM organisation, or in some other way within the community. The individual may be well known for their commitment and achievements, but equally we’d like to hear about any ‘unsung heroes’ who consistently go the extra mile. This award is named after a truly dedicated ITSM professional and itSMF UK volunteer – Ashley Hanna – who passed away in 2013.
FINALISTS:
David Booth – Department for Transport
Keith Reeves – Digital Health and Care Wales
Dave Jones was a popular member of itSMF UK and an influential service management professional for many years. This award, recently introduced in his memory, highlights the achievements of an individual who has demonstrated inspirational leadership within the ITSM world over a significant period.
WINNER: Matthew Burrows
Presented annually to an individual who, in the judges’ view, has made a sustained and outstanding contribution over a number of years to the field of IT service management and to ITSMF UK. It is the organisations ultimate recognition for IT service management professionals.
WINNER: Barclay Rae
CONGRATULATIONS TO ALL OUR WINNERS!
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