Webinar – The 5 customer service taboos….and how to prevent them!
This webinar draws on facilitator Chris’s vast experience over 30 years in leading customer service training programmes. As a result of attending, you’ll come away with actions that can be taken to help prevent these customer service taboos and, therefore greatly enhance the customer experience.
Online Masterclass – Essence of Experience (XLA)
This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
Online Masterclass – Essence of Experience (XLA)
This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
Online Masterclass – Customer Care Skills for the Service Desk
Providing great customer service in a technical environment demands a unique blend of skills – it’s not enough simply to possess the technical know-how. This masterclass aims to create the genuine willingness and desire to do the best for each customer, however challenging the situation!
Customer Care During Lockdown – Apply the LAW
It probably goes without saying that we are now, more than ever, reliant on technology, given the immense challenges posed by the coronavirus pandemic. It is vital that employees are […]
Online Masterclass – Customer Care Skills for the Service Desk
Providing great customer service in a technical environment demands a unique blend of skills – it’s not enough simply to possess the technical know-how. This masterclass aims to create the genuine willingness and desire to do the best for each customer, however challenging the situation!
Masterclass – Customer Care Skills for the Service Desk
Providing great customer service in a technical environment demands a unique blend of skills – it’s not enough simply to possess the technical know-how. This masterclass aims to create the genuine willingness and desire to do the best for each customer, however challenging the situation!
Why Service Management Needs Selfless Service
This is a guest post, contributed by Sanjeev NC, Freshworks. We used to believe that the only way for people to get money out of their bank account is to […]
The Service Catalogue: A Waste of Time?
Service Catalogue is a single term that is interpreted and used in a number of different ways. It is a key area of ITSM that has grown in importance and […]
