Webinar – The 5 customer service taboos….and how to prevent them!
October 15, 1:00 pm - 2:00 pm
It probably goes without saying that we are now, more than ever, reliant on technology, given the immense challenges posed by the coronavirus pandemic. It is vital that employees are able to continue working and staying in contact with the technical support provided by the hard working folk in IT.
Equally, it’s never been more important to provide the utmost in customer service, and to demonstrate the vital people skills required. Great customer service is all about how people feel. Let’s be blunt, we are living through scary and wholly unpredictable time. As a result, IT users are likely to be on edge, nervous, uncertain and often under unprecedented pressure to deliver.
This lively and informative session draws on facilitator Chris’s vast experience over 30 years in leading customer service training programmes. During that time he has identified 5 key areas where we most fall down in handling our IT users and customers – especially when they are agitated or anxious.
Chris Markiewicz has three decades’ experience of running customer service and management programmes having worked with a wealth of organisations in the UK and internationally. In the past ten years he has worked almost exclusively in the IT service desk environment and has developed a deep understanding of the people skills required to help achieve the optimum in customer experience.
How much does it cost?
This event is FREE for all itSMF UK members.
If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.
Please register using the link below and access details will be sent to you 48 hours before the webinar start date. A recording of the webinar will be available here 24 hours after the live event.