Community of Practice – Strategy and Planning Meeting

An informal 30 minute catch up between the Community Chair and members which will allow for open questions and answers, and a chance to provide feedback on future CoP plans including which topics we will cover and early drafts of our ITSM22 Conference session.

Community of Practice – Strategy and Planning Meeting

So you want to create, track and implement a Service Improvement Programme to achieve a strategic transformation? This will be the first of two sessions to bring our collective experience together as a Community of Practice on how to get buy in for a Service Improvement Programme.

Community of Practice – Strategy and Planning Meeting

The Strategy and Planning Community of Practice has agreed to develop a catalogue of Frameworks, Standards, Bodies of Knowledge and Methodologies. This will be the second of two sessions on our prioritised topic of Service Strategy and Cultural change.

Community of Practice – Strategy and Planning Meeting

Following productive discussions on building a catalogue of Frameworks, Standards and Bodies of Knowledge, this Strategy and Planning CoP meeting will open the floor up to discuss which topics we focus on for the remainder of 2021.