Online Masterclass – ITSM Simulation
The best way to achieve buy-in for a major ITSM modernisation project is to clearly demonstrate the pressing need for change, the benefits of change and how the change will be managed. This event brings everyone together in the same online space and lets them experience it for themselves!
Webinar – Getting started with blending best practice frameworks
DevOps, Agile (40+ flavors), ITSM (6 at least flavors), BRM, new ways of leading or managing, digital, cloud, and more as a new movement for leaders seems to appear daily. Which framework to adopt? Which to blend? Are they really the same in terms of outcomes?
Online Member Meet-up
Building on the format of our ever popular Member Meet-ups, this interactive online event will include a presentation on ITIL 4 Create, Deliver and Support from Barclay Rae and Enterprise Service Management from University of Glasgow. The agenda also includes time for group breakout discussions.
Masterclass – IT4IT Simulation
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more END to END Service Management approach.
Masterclass – ITIL 4 in Action Simulation
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Masterclass – ITIL 4 in Action Simulation
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Communication – Helping IT Close the Gap with the Business
Until now, my background consisted of marketing mainly for business to customer (B2C) organisations. I’ve worked at a zoo, for a renowned spa chain, and a retirement village, all very […]
Integrating Managed Service Providers with your Organisation
TEXT TO SPEECH: PART 1 PART 2 IT has moved from a single, often experimental business function to a capability that is central and core to the business in almost […]
DevOps in Practice – A Simulation Approach
I recently had the privilege to attend an award-winning DevOps in-room simulation, hosted by itSMF UK, Sofigate, and G2G3 in London; which was a powerful experiential learning workshop. Purpose By […]
Service Management – More Relevant Now Than Ever
As the dust settles on itSMF UK’s Annual Conference (ITSM18) and some of the great content that was shared and discussed there, I want to ponder on the ‘are we […]
The Importance of Mental Health and Wellbeing
This year’s itSMF UK Annual Conference (ITSM18) was suitably thought provoking across a range of areas, but one that is of particular note was the significance placed on mental health. […]
Change is Constant. Game On!
This year’s itSMF UK conference had many themes flowing through it but one that stood out from the rest was the need to look after our people and ourselves. The […]
