Are you Part of the ITSM Industry?
Someone that I really respect as a voice of common sense and no-nonsense opinion challenged me recently when I referred to the IT service management ‘industry’. His view was, and […]
Are We the Wrong People to Work in IT
We now hear regularly that we are now in the ‘retail’ phase of IT evolution (see The Quantum Age of IT ‘Charles Araujo). Essentially the idea is that IT has […]
Getting Closer to the Business
A recent survey from IDG (“Consumerisation of IT in the Enterprise”) is just one of many indicators of the sheer scale and speed of change that is driving the need […]