Reflections on Service Management in Clinical Health Research
The Professional Service Management Framework (PSMF) explores how doing service management in our organisations involves more than just ITIL processes. Here Richard Horton takes a tangential view of some of […]
A DevOps Business Simulation
Paul Wilkinson reports on one of the most popular interactive elements of conference. The theme of ITSM16, the itSMF UK conference, was ‘Professionalism in ITSM’. One of the streams, ‘People […]
ITSM Podcast Episode 1 – SITS16
In this new series of podcasts we’ll be talking to self proclaimed ITSM “old fogies” Barclay Rae, James Finister, Stephen Mann and Pat Bolger and other guests about everything ITSM. […]
The Millennial Shift: How to Bring New Blood into ITSM
Very often when attending IT Service Management (ITSM) events and meetings, discussions focus on the newcomers to our industry. Popular questions include, “where is the new blood and where it […]
Release Management – Delivering More and Breaking Less
If you want a one-line summary of the challenge faced by people delivering IT services, you could do worse than “How to deliver more and break less”. Given that there […]
Is it Time for ITSM to be Counted as a Professional Discipline? Part 1
ITSM is still seen by many as purely ITIL-focused or relevant only to internal IT operations. It is time for ITSM to stand up and be counted as a professional […]
How to Support the Innovation Mandate with DevOps
DevOps isn’t the answer to every business demand, but it might be the best way to keep up with the accelerating rate of change. Travelling in Norway following a chapter […]
Wrap Up Warm… It’s Time for the Festive Change Freeze
As we approach the festive season many organisations look to put a change freeze in place over the Christmas and New Year period. But for when should it start and […]
Thoughts From a Committee Chair
As we all catch up and take a breath after a busy couple of days out of the office at ITSM15, I take this time to reflect on this weeks […]
Profile, Engagement and Effectiveness at itSMF UK
I’m delighted to be taking on the role of CEO for ITSMF UK for the next six months. Since this was announced I’ve received tremendous support from across the industry, […]
Learning and Work – An Accidental Discovery
I have been focusing a lot of my recent work with clients on how to bring learning back into the workplace. This is driven by the fact that in the […]
itSMF UK, Not-For-Profit and Led by Industry Volunteers – Continuing to Evolve to Meet Member Needs
Hi all. The ITSM community is rich with passion, dedication, commitment, expertise and opinion. I want to make a few points here, but before I do let me make it […]