Digital (Service) Transformation – What Does This Mean? For ITSM? For itSMF UK?
What and why ‘Digital Transformation’? We all love a hype don’t we? — and Digital Transformation is our current amore… What does this mean, beyond the obvious? Haven’t we in […]
LANDESK and HEAT Merger: What Does it Mean?
ITSM vendors LANDESK and HEAT Software recently announced their intention to merge. More specifically, LANDESK have joined forces with investment company Clearlake, who have owned HEAT since their acquisition of […]
The Service Catalogue: A Waste of Time?
Service Catalogue is a single term that is interpreted and used in a number of different ways. It is a key area of ITSM that has grown in importance and […]
Is it Time for ITSM to be Counted as a Professional Discipline? Part 1
ITSM is still seen by many as purely ITIL-focused or relevant only to internal IT operations. It is time for ITSM to stand up and be counted as a professional […]
How Does IT4IT Fit Within the World of ITSM?
I first heard IT4IT mentioned at the ITSMF UK conference last November. It piqued my interest but I admit to being unsure as to how this fit within the world […]
What Does Studying Music Have To Do With Shift Left and ITSM?
When I was younger I learned to play the piano and the drums. I was often bored and irritated by the need to learn scales for the piano and ‘rudiments’ […]
Profile, Engagement and Effectiveness at itSMF UK
I’m delighted to be taking on the role of CEO for ITSMF UK for the next six months. Since this was announced I’ve received tremendous support from across the industry, […]
Reducing the Miles, Reducing the Distance
The University of Nottingham may not sound like the most likely place for the meeting of the itSMF UK’s Service Transition and Improvement SIG to talk about managing transition projects […]
Is DevOps Accelerating the Demise of ITIL?
Speaking recently at an event in Europe, I was approached by a developer who explained that ITIL was ‘killing’ innovation in their company. I asked him how they were continuing […]
Are you Part of the ITSM Industry?
Someone that I really respect as a voice of common sense and no-nonsense opinion challenged me recently when I referred to the IT service management ‘industry’. His view was, and […]
Getting Closer to the Business
A recent survey from IDG (“Consumerisation of IT in the Enterprise”) is just one of many indicators of the sheer scale and speed of change that is driving the need […]
