Webinar – From IT support to enterprise nerve centre: ESM is the CIO’s AI-era edge
This webinar explores how CIOs can move beyond traditional IT management to become true enterprise technology leaders in an AI-driven world. Drawing on insights from Snowflake CIO Mike Blandina, we’ll examine how Enterprise Service Management can position technology as the central nervous system of the business. Join us to learn how strategic ESM enables governance, responsible AI, and measurable business outcomes—without falling into the trap of “imposter ESM.”
Online Masterclass – Kanban for ITSM
In this interactive masterclass we will not only discuss what Kanban is, how it compares to other management tools, and how it is practiced; we will also help you understand who you are, where you are within your organisations network of services, and what you can do there to improve your service performance and your organisations fitness for purpose.
Online Masterclass – Configuration Management
This interactive Configuration Management masterclass addresses the key linkages between service management and configuration management. What a holistic configuration management process looks like and how to implement an effective configuration management practice in your organisation.
Online Masterclass – Enterprise Service Management
This interactive event will provide actionable and practical guidance for establishing good Enterprise Service Management within an organisation.
Online Masterclass – Kanban for ITSM
In this interactive masterclass we will not only discuss what Kanban is, how it compares to other management tools, and how it is practiced; we will also help you understand who you are, where you are within your organisations network of services, and what you can do there to improve your service performance and your organisations fitness for purpose.
Online Masterclass – Configuration Management
This interactive Configuration Management masterclass addresses the key linkages between service management and configuration management. What a holistic configuration management process looks like and how to implement an effective configuration management practice in your organisation.
Online Masterclass – Enterprise Service Management
This interactive event will provide actionable and practical guidance for establishing good Enterprise Service Management within an organisation.
Online Masterclass – Enterprise Service Management
This interactive event will provide actionable and practical guidance for establishing good Enterprise Service Management within an organisation.
Webinar – 10 Years of ESM at CERN
During this webinar we’ll learn about 10 years of successful Enterprise Service Management at CERN. CERN was among the first to introduce IT service management principles outside the IT environment, applying ITIL based processes in a wide range of services across the whole organisation.
Online Member Meet-up
Building on the format of our ever popular Member Meet-ups, this interactive online event will include a presentation on ITIL 4 Create, Deliver and Support from Barclay Rae and Enterprise Service Management from University of Glasgow. The agenda also includes time for group breakout discussions.
