Online Masterclass – Pragmatic Continual Improvement
Improve IT operations in terms of quality, speed, and cost; influence customer perceptions of IT ‘value’ by demonstrating a commitment to improving services; and enhance IT service provider reputation and drive greater customer satisfaction by undertaking Continual Improvement best practice.
Masterclass – Pragmatic Continual Improvement
Improve IT operations in terms of quality, speed, and cost; influence customer perceptions of IT ‘value’ by demonstrating a commitment to improving services; and enhance IT service provider reputation and drive greater customer satisfaction by undertaking Continual Improvement best practice.
The Impossible Ring
What can an 18-year old in a shed teach ITSM leaders and teams about continual learning and CSI? Last summer, my 18 year-old son James taught himself not just to […]
It’s All About Integrations
At the recent ITSMF SIAM event, it was great to see so much interest in SIAM. I was humbled to be amongst such esteemed company, as my co-presenters were each […]
