Webinar – From Service Desk to Customer Value: Service Management Value Streams
ITIL 4 has brought the concept of value streams in the centre of service management. Indeed, service management practices only create value in the context of organization-wide value streams, never in isolation.
Webinar – Vodafone’s evolution from Problem Management to Reliability Management
This webinar will describe Vodafone’s journey to evolution from Problem Management to Reliability Management, the initiatives launched and future plans. When we look back a couple of years, the way our problem management process was set up was very reactive, with outdated practices, and we were not fully leveraging our opportunities nor addressing glaring gaps in terms of global reach.
Webinar – ITIL Certification renewal process & updates
This webinar offers an in-depth look into renewing ITIL certifications. As ITIL represents the globally recognised Best Practice framework for IT Service Management, it’s essential for IT professionals to keep their certifications current.
